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Give us a call
3:05am 18th January 2011 by Nick Ellison
Bit of a late one tonight...
Due to increased call volumes, we've made some changes to the Choose a Challenge telephone system. Previously (with one main incoming line) callers were immediately directed to voicemail when the operator was busy - our shiny new PBX system directs you to the person you need straight away, only sending you to voicemail if absolutely necessary. There are some fancy “queues”, “parking lots” and “IVRs” (fun telecoms vocabulary) - all designed to increase efficiency and reduce waiting time.
This upgrade covers the full scope of the Smith Ellison companies, so there may be some teething problems whilst we make the final upgrades. We appreciate your patience in the meanwhile!
Our number remains unchanged - 020 3137 2851 - why not call us to find out what happens?
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