Choose a Challenge FAQs

How does online fundraising work?

Online fundraising allows charities to collect donations online. You are able to set up your own fundraising page where your sponsors' donations will be sent to charity on your behalf.

Does the money donated via online fundraising pages go to Choose a Challenge or direct to my charity?

Any sponsorship donated via online fundraising pages will not go to Choose a Challenge but instead will be passed from the online fundraising provider to your charity.

How do I set up a JustGiving page?

Please see our Guide to Online Fundraising.

Do I have to use an online fundraising page to do a challenge for charity?

Yes. We require all participants to use online fundraising.

Do I need to let you know once I have set up an online fundraising page?

Yes. Once you have an online fundraising page, please log on to the website and enter the web address of your online fundraising page in the relevant section of your home page.

Can I use an online fundraising page other than JustGiving and BMyCharity?

No. Currently we are unable to support any online fundraising pages other than those specified above. Plans to integrate with charity specific pages will be completed as and when demand is sufficient.

Can I set up a fundraising page with a group of friends / team mates?

Yes. Each member of the group / team must enter the same web address of the online fundraising page in the relevant section of their Choose a Challenge home page.

Do I have to pay to use an online fundraising page?

No. It is free to set up an online fundraising page and you do not have to pay to use it. The charity which you are fundraising for will incur charges associated with this privilege.

Do charities have to pay to use an online fundraising page?

Yes. Charities have to pay different fees depending on which online fundraising provider they use. Typically there is a set up charge, monthly charge and transaction charge for all online donations.

Do charities have to pay to register with Choose a Challenge?

No. There are no set up or monthly fees for charities to register with us.

Is the minimum fundraising target in addition to the cost of the challenge?

For Jailbreak events the minimum sponsorship does not include the cost. The minimum sponsorship includes the event cost for skydiving events.

What happens if I do not raise the minimum amount of sponsorship required for my challenge?

If you do not fundraise the minimum amount of sponsorship required to participate in your challenge then you are faced with two options: 1. You pay the outstanding amount of sponsorship with your own funds, or 2. You forfeit your place on the challenge and you lose any monies already paid.

Can I continue fundraising for my charity after my challenge?

Yes. Around 20% of donations are collected after the challenge has taken place. However, be aware that some challenges require you to have a minimum amount raised prior to the event taking place.

Do I need to tell you how much I have fundraised?

No. Details from your online fundraising page will be updated automatically on our website.

What are offline donations?

Offline donations are funds which you have been sponsored but which have not been donated via your online fundraising page. Typically these donations will either be cash or cheque.

What should I do with donations not made online?

These should be passed to your charity or paid to your fundraising page online.

How do we make and update online donations?

Online donations can be made very easily via your online fundraising page. Your sponsored amount will be updated immediately after each transaction.

If companies want to sponsor me via cheque, who should I have them make the cheque payable to?

Cheques should be made payable to your charity.

I am taking part in another charity event which also has a minimum fundraising target. Can I use the same online fundraising page?

In order for us to ensure you have met the minimum fundraising target for each challenge we require you to use a separate online fundraising page for each challenge.

I can't find my event on the JustGiving events list. What should I do?

Start the event yourself. Events can be added quickly and easily.

What is Gift Aid?

Gift Aid allows individuals who are subject to UK income tax, to complete a simple, short declaration that they are a UK taxpayer. Any cash donations that the taxpayer makes to the charity after making a declaration are treated as being made after deduction of income tax at the basic rate (22% in 2006/7), and the charity can reclaim the basic rate income tax paid on the gift from HMRC. For a basic-rate taxpayer, this adds approximately 28% to the value of any gift made under Gift Aid.

Are there any rules / regulations with regards to fundraising?

Yes. Information can be found here.

Where can I get help and support for fundraising?

Check out our fundraising guides as these are packed with useful fundraising ideas. Help and support can also be provided by your charity so send them an email or give them a call and they will be happy to help you.

Do you have any advice / tips for fundraising?

Yes. Please see our fundraising guides as these are packed with useful fundraising ideas.

What is your preferred method of payment?

Our preferred method of payment is any UK debit card including Visa Debit, Visa Electron, Maestro and Solo.

What debit/credit cards to you accept?

We accept Visa, Visa Debit, Visa Electron, Visa Delta, MasterCard, Maestro and Solo.

What debit/credit cards to you not accept?

We do not accept American Express (AMEX), JCB or Diners Club cards.

Am I charged a transaction fee for using my debit/credit card?

No.

Can I pay using someone else's debit/credit card?

Yes. You will asked to enter billing information when you are at the checkout.

Can I pay by cash?

No.

Can I pay by cheque?

No.

Can I pay by bankers draft or postal order?

No.

Do you accept gift vouchers?

No. At the present time we do not sell gift vouchers nor do we accept gift vouchers as a method of payment.

Can I buy gift vouchers?

No. At the present time we do not sell gift vouchers nor do we accept gift vouchers as a method of payment.

Can I have a receipt for any monies paid?

Yes. Upon confirmation of your transaction you will automatically be sent a receipt via email.

Is the online payments page secure?

Yes. Our online payments page is SSL certificated, 256 bit encrypted and PCI DSS compliant. Furthermore, all of our transactions carry an ECI flag.

Is payment information transmitted by your website encrypted?

Yes. We use the latest 256 bit encryption technology to transmit payment information.

What is a Secure Sockets Layer (SSL)?

A Secure Sockets Layer (SSL) is a cryptographic protocol that provides security for communications over networks such as the Internet. SSL encrypts the segments of network connections at the Transport Layer end-to-end.

Do you have an SSL certificate?

Yes. Our SSL certificate is certified with Go Daddy.

What is PCI DSS compliance?

The Payment Card Industry Data Security Standard is a worldwide information security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC). The standard was created to help organizations that process card payments prevent credit card fraud through increased controls around data and its exposure to compromise. The standard applies to all organizations which hold, process, or pass cardholder information from any card branded with the logo of one of the card brands.

Are you PCI DSS compliant?

Yes. Our PCI DSS compliance is certified with Security Metrics.

Do you store any payment transaction details?

Yes. Transaction details are stored in order to validate your entry on to each challenge. Details are also kept for administrative purposes. However, we do not store any credit/debit card information as this is securely transmitted to HSBC global ePayments.

Do you store any of my debit/credit card details?

No. We do not store any debit/credit card details. All payment information is securely transmitted to HSBC global ePayments.

What is your refunds and exchange policy?

We do not accept refunds or exchanges for any reason whatsoever.

Does your refund and exchange policy affect my statutory rights?

No. By law we must adhere to your statutory rights.

Who made this website?

This website is a custom, in-house production of Choose a Challenge.

I am having problems viewing this website, what should I do?

Check to see if you are using an up to date browser. If updates are available for your browser then please install them. If you do have an up to date browser and you are still experiencing problems then please send an email to admin@chooseachallenge.com.

I would like to make a compliment, complaint, comment or provide feedback about this website, what should I do?

Please send us an email at team@chooseachallenge.com or call us on 02031372851. All feedback is welcome.

How do I register / set up an account on this website?

Click on the "Sign Up" button in the top right hand corner of the page.

Do I have to register / set up an account to sign up to a challenge on this website?

Yes. All participants are required to have an account in order to sign up to any of the challenges.

Am I able to edit / modify my account?

Yes. To do this, log in and then click on the "Account" button in the top right hand corner of the page.

Am I able to delete / remove my account?

Yes. Please send an email to admin@chooseachallenge.com.

Will anyone else have access to my account?

Your email address and password are required to access your account. It is your responsibility to keep these safe.

Do I have to pay to register / set up an account on this website?

No. Registration on this website is free of charge. Registration fees do apply in order to take part in most of our challenges.

How old do I have to be to register / set up an account on this website?

There is no minimum age required to register on this website although most of our challenges do have a minimum age required to take part.

I entered incorrect information when registering / signing up to this website, what should I do?

Information can be edited by logging in to your account and then clicking on the "Account" button in the top right hand corner of the page.

Do I have to enter my email address?

Yes. We require your email address to verify your account and to provide a means of communication.

What will my email address be used for?

Your email address will be used by Choose a Challenge, your challenge / event organizers and your chosen charity as a means of communication.

I entered an incorrect email address when registering / signing up to this website, what should I do?

Please send an email to admin@chooseachallenge.com with your name and date of birth.

I have not received an account verification email, what should I do?

Please check your spam / junk mail. If you have still not received an account verification email then please send an email to admin@chooseachallenge.com.

I do not have an email address, what should I do?

Set one up. We require you to have an email address in order to register on our website. Email accounts can be set up easily with a large number of email providers.

I have a new email address, what should I do?

You can update your email address by logging in and then clicking on the "Account" button in the top right hand corner of the page.

I have more than one email address, what should I do?

Please use the email address which you use the most. You are able to add multiple email addresses and some challenges may require you to enter a specific network email address e.g. name@university.ac.uk.

I have forgotten which email address I have used to register an account, what should I do?

Please send an email to admin@chooseachallenge.com with your name and date of birth.

Do I have to enter my mobile number when registering for an event?

Yes.

What will my mobile number be used for?

We require your mobile number as a means of communication. Your mobile number will also be used for SMS tracking during our tracking events.

I entered an incorrect mobile number when registering / signing up to this website, what should I do?

Account information, including your mobile phone number, can be modified in the account section of your home page. Once you have logged on to the website, click on the "Account" button in the top right corner of the page.

I have more than one mobile number, what should I do?

Please use the mobile phone number which you use the most. You are able to add multiple mobile phone numbers if necessary.

Do I have to provide a UK mobile phone number?

Yes. You are required to enter a number for a UK registered SIM card.

Do I have to enter an address?

Yes. We require a contact address in order to register. This address can be your home, work or university address.

What will my address be used for?

Your address will be used as a means of contact in exceptional circumstances.

I entered an incorrect address when registering / signing up to this website, what should I do?

Account information, including your address, can be modified in the account section of your home page. Once you have logged on to the website, click on the "Account" button in the top right corner of the page.

I do not have an address, what should I do?

You can enter your home, work or university address.

I have changed address, what should I do?

Account information, including your address, can be modified in the account section of your home page. Once you have logged on to the website, click on the "Account" button in the top right corner of the page.

My home address is not in the UK, what should I do?

You are able to enter your address even if it is not in the UK.

I have more than one address, what should I do?

Multiple addresses can be added in the "Account" section. Account information, including your address, can be modified in the account section of your home page. Once you have logged on to the website, click on the "Account" button in the top right corner of the page.

What is next of kin?

Next of kin is the term used to describe a person's closest living blood relative or relatives.

Do I have to enter next of kin details?

Yes. Emergency contact details are required. These can be your legal next of kin or anyone you choose.

What will my next of kin details be used for?

Your next of kin details will be used only in the event of an emergency.

I do not have a next of kin, what should I do?

Enter the name of a close friend or work colleague.

My next of kin does not live in the UK, what should I do?

This is fine. You can enter details of a next of kin that does not live in the UK.

My next of kin is not a family member, what should I do?

This is fine. You can enter details of a next of kin that is not a family member.

I would like to change my next of kin, what should I do?

Please send an email to admin@chooseachallenge.com.

The website is saying that I need parental consent to sign up to a challenge although I am 18+ years old, what should I do?

The date of birth you entered when registering your account may be wrong. This can be amended in the "Account" section.

I can't log in to my account, what should I do?

This may be because you are using an incorrect email address and/or incorrect password. Please check your inbox to find out which email address your account is registered to and use the "Problems?" link on the "Log in" page. Enter your email address and you will be sent a reset password link.

I have forgotten my password, what should I do?

Click on the "Problems?" link on the "Log in" page. Enter your email address and you will be sent a reset password link.

How do I change my password?

Account information, including your password, can be modified in the account section of your home page. Once you have logged on to the website, click on the "Account" button in the top right corner of the page.

I think someone else may know my password, what should I do?

Changed your password immediately. Account information, including your password, can be modified in the account section of your home page. Once you have logged on to the website, click on the "Account" button in the top right corner of the page. Once you have done this, please send an email to admin@chooseachallenge.com in order to make us aware of the situation.

Who's responsibility is it to keep my password safe?

It is your responsibility to keep your password safe. Your password is encrypted in our database, and only you have control over it.

I have forgotten the email address I used, what should I do?

Please check your inbox to find out which email address your account is registered to. If you are unable to find out which email address was used then please send an email to admin@chooseachallenge.com with your name and date of birth.

My computer crashed / froze when registering / signing up to this website, what should I do?

Close the browser and try again. If there are any other problems then contact admin@chooseachallenge.com.

My computer crashed / froze when registering / signing up to a challenge, what should I do?

Log out and then back in again and try again. If there are any other problems then contact admin@chooseachallenge.com.

Can someone else set up an account and register / sign up to a challenge on my behalf?

No you must personally agree to the website terms and conditions when registering an account.

The website is not letting me sign up to a challenge, what should I do?

Please contact admin@chooseachallenge.com.

I opted out of the mailing list but I am still receiving emails, what should I do?

Please contact abuse@chooseachallenge.com.

I did not opt out of the mailing list when I registered / signed up to this website but I no longer wish to receive emails, what should I do?

Log into the website, click "Account" and change your mailing list preferences.