Our Terms and Policies

Version 2.0.0 - Last Updated 17th October 2011

At Choose a Challenge we aim to surpass every one of your expectations. We want you to be happy with our level of service so that we have the pleasure of your custom.

We set very high standards for everything that we do. However, we acknowledge that there may be times when we do not meet our own high standards. When this happens we will resolve the situation as promptly as possible taking the necessary steps to ensure that the situation doesn't happen again.

We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve. We always thank people who contact us about their problems, concerns or worries.

Contact Details

If you wish to share your thoughts with us then you can do so in the following three ways:

By phone: +44 (0)131 272 2716

By email: team@chooseachallenge.com

By post: Choose a Challenge, CBC House, 24 Canning Street, Edinburgh, EH3 8EG, United Kingdom.

Please include your name and contact details in any written communication to us so that we can get back in touch with you easily.

Timescale

We will acknowledge all complaints as soon as possible and in any case within 14 days.

We will thoroughly investigate all complaints and we will advise you of the outcome of our investigations within 30 days.

In our experience we have found that the best way to resolve a problem quickly is by telephone. This way we can make sure that we fully understand the situation so that we can resolve it in a fast, efficient and effective manner.

What we will do

We will work swiftly to resolve the situation in a manner which pleases you. Please let us know if you can think of a way in which this situation can be resolved.

We will always treat you with courtesy and respect and we will listen to everything you have to say.

We hope that we are able to resolve your complaint in an honest, open and satisfactory way. However, if after contacting us you are still unhappy then you can write, either by email or letter, directly to our Director, Charles Milton.

By post: Charles Milton, Choose a Challenge, CBC House, 24 Canning Street, Edinburgh, EH3 8EG, United Kingdom.

Our Pledge

We treat all comments and complaints as an opportunity to develop. We are happy to acknowledge the mistakes that we have made and sincerely apologise for them. We will take the necessary steps to ensure that the situation doesn't happen again. Thank you for helping us to provide a better service.