As you may have heard, a new EU data protection regulation (the General Data Protection Regulation, or 'GDPR') comes into force today, 25th May 2018. This new law gives EU residents and citizens much more control over their personal data.
We have set out some frequently asked questions below.
What do I need to do now?
Nothing. As part of our GDPR compliance we have been mapping and cleansing the data we hold, and tightening up our internal processes for data handling - there's no action required your end. If you're a current participant, you'll still continue to hear from us as normal.
Can I unsubscribe/update my preferences?
If you're receiving marketing comms from us in the future and want to unsubscribe or update your preferences, you can do so using the links at the bottom of any of our emails.
You can also request the removal, update, erasure of your personal data from our records by emailing firstname.lastname@example.org.
Please note that if you are a current participant on a challenge, we are unable to erase all of your data as we require it to fulfil our contractual obligations to you. If you still wish to erase your data then that's fine - but we would have to cancel your booking.
Where can I raise questions or complaints?
Our Data Protection Officer is responsible for monitoring compliance with relevant data protection legislation and can be contacted at email@example.com.
You can also contact the Data Protection Officer if you have any queries or concerns about our processing of your personal data, or to request a full viewing of, updates to, or removal of, your data.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk/concerns.